James Technologies delivers sweet training results
After working with Jamestech for more than five years, Wilmar Sugar, the largest raw sugar producer and refiner in Australia, recently turned to the labour, engineering and training specialists for a high voltage training plan.
Wilmar, formerly known as Sucrogen, has eight sugar mills in Queensland and, according to group electrical engineering manager Chris Pickering, the company needed to find a new training partner.
“Initially our training came from one of the regulated energy suppliers, however, a lot of these companies shut-down the service that they were offering for external parties,” he says.
Pickering says Wilmar first turned to other suppliers, but was unable to come up with a training package that he believed met their needs.
“What we found was happening was that the training standards that they were delivering were not specific to our equipment type,” he explains.
It was impossible to get a tailored package, with suppliers offering just a single solution regardless of what Wilmar’s individual needs were.
“The companies were reluctant to change and the other thing was that their costs were increasing to deliver the training,” he says.
That was when Jamestech came on to the scene. Pickering was familiar with the company after using labour hire services in the past, but worked with Ken Cryer at Jamestech to develop a tailored high voltage training solution
“He visited all our sites, talked to the relevant people and looked at the equipment which they had installed, which in many cases was different across the sites,” Pickering says.
“He then developed a package that was relevant, went to all of the sites and delivered the training.”
Jamestech managing director Darren Caulfield says the team develops and delivers tailored solutions because that is what a client requires.
“Every company is different, and every site is different,” he says.
“We know that there is no one-size-fits-all solution to training, so we make sure we take the time to develop and deliver a package that meets our clients needs. This helps keep employees safer at work.”
Pickering says that throughout the training process, Cryer gained the respect of the employees because of his knowledge about the topic.
“You can get people who train and then deliver information, or you can get people who can train and deliver information and actually understand what they’re delivering,” Pickering says.
“That’s certainly the case that we had.
“He gained the respect of the people, and they were quite comfortable that the information he was presenting was based on fact and experience gained.”
Another high point for Pickering is the fact that Wilmar now owns the training package developed by Jamestech.
“It was good pricing for the development and good pricing for the delivery, but also Ken gave us something that now sits on my desk – which is our training package that we now own,” he says.
“It wasn’t something that was developed by someone else who will continually charge us for the use of the information on a regular basis.”
Jamestech will be returning to the Wilmar sites next year to deliver the same high voltage training.
“We will definitely be going back to them again next year to get them to deliver the same training on a rotational basis,” Pickering says.