Training Policies and Procedures

Jamestech values providing Training and Education to all staff and customers.

Introduction to James Technologies Training (JTT)

James Technologies offer a range of Training Courses, Compliance Audits and Custom & Generic Mine Inductions to the resource, civil/construction and engineering sectors, to name a few.

Our courses are presented by qualified trainers who have a wealth of industry experience. In addition, our training courses can be tailored and customised to suit your industry requirements.

James Technologies can deliver Training Courses, Compliance Audits and Mine Inductions on your site, to your employees at a time that suits you.

JTT Code of Practice

Jamestech shall ensure personnel with appropriate qualifications and experience deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles (including Recognition of Prior Learning). Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conductive to the success of students.

Our Commitment to Students

JTT provides students with clear and accurate information about the training services we offer, details about the qualifications on our scope and the training and assessment strategies we follow. JTT provides a safe learning environment for our students.

Our Commitment to quality training and assessment

JTT invests in experienced Trainers and Assessors who have a level of expertise in their chosen field. JTT Trainers and Assessors meet the requirements under the AQTF Essential Conditions and Standards – Standard 1.4.

Our learning and assessment materials are developed or carefully chosen, and continuously revised by our industry expert staff, to ensure quality training and assessment for the student.

JTT requests feedback from our students, employers and industry personnel to analyse and continuously improve our practices.

JTT Culture

JTT personnel value a high level of customer service and adopt a welcoming ‘open door policy’. Our local and wider communities are treated in a non discriminatory manner from the first point of contact through to obtaining their qualification, gaining employment and beyond.

Each individual staff member, student or associate is treated with respect regardless of background or experience.

JTT Staff code of conduct

Each JTT member of staff is committed to behaving in a professional, safe and respectful manner at all times. JTT staff follow the most up to date policies and procedures and is committed to continuous improvement of the Registered Training Organisation (RTO).

JTT is current with all relevant legislation and complies with regulatory requirements.

Access and Equity Policy

JTT has a non discriminatory policy that enables the application into a course or qualification available to any individual regardless of gender, race, beliefs, marital status, physical or intellectual disabilities, sexuality or age.

Student Code of Conduct

This code of conduct is to be adhered to by ALL students whilst training with James Technologies Training.

  • I will respect the views/opinions/cultures and information shared by all participants.
  • I will allow all participants an opportunity to answer questions and share their knowledge and experience.
  • I will not use inappropriate language.
  • I will allow all participants an opportunity to discuss class related information and actively listen to them while they are contributing.
  • I will turn my mobile phone onto silent or off (which ever is requested by the Trainer/Assessor) while in training or assessments.
  • I will attend training of all classes.
  • I will be ready to commence training at the agreed time and complete training at the agreed time each day.
  • I will return to my course promptly after all breaks.
  • I will notify my Trainer/Training Coordinator of any absences.
  • I will not plagiarise from any source.
  • I will not be intoxicated and/or under the influence of any drugs.
  • I will adhere to all requests from Spectrum Education & Training staff with regard to OH& S.
  • I will leave the training room as it was after each training session.

Grievance and Appeals Policy

Each Student has the right to be treated fairly and respectfully. All complaints and appeals are heard and dealt with accordingly. JTT strives to create an environment where students feel comfortable to express their views and opinions without judgment or disregard.

If a student has a grievance or concern they are to address this with their Trainer in writing or in a private one on one meeting. If the grievance is involving their Trainer the student has the opportunity to address the concern with the Training Coordinator.

The Trainer or Training Coordinator will follow the JTT procedure on how to best resolve the issue. If the Trainer or Training Coordinator is unable to resolve the grievance for the student it may be escalated to the RTO Manager. The Trainer or Training Coordinator approaches the RTO Manger on behalf of the student. The RTO Manager will provide a resolution and the student will be informed.

Indicative Fees and Charges

The student tuition fees are quoted on a course by course basis. Please call James technologies Training on 1300 732 881 for confirmation of training prices.

Deferral and Withdrawal Policy

A student may apply for a deferral from a course they are enrolled in for a maximum period of three (3) months per course. The student may only apply for one (1) deferral in a twelve (12) month period. The valid reasons for a deferral are:

– Health reasons (including stress and pregnancy)

– Family commitments

– Travel

All other reasons are to be approved by the RTO Manager.

If the applicant meets the above criteria the application MUST be approved. If the applicant has provided false information and the applicant does NOT meet the criteria, they must apply for a withdrawal from the course and re apply at a later date.

Refund Policy

If a Student is withdrawing from the course they may be entitled to a refund. JTT will refund a student the materials and amenities fee and the tuition fee; the enrolment fee will NOT be refunded. This refund will only be granted within 28 days from their enrolment date. Any time outside the 28 days the student is not entitled to a refund.

If you wish to re enroll at a later date all fees will be re charged as a new enrolment including materials and amenities, tuition and enrolment fees. The re enrolment fees will be charged to at the most current rate.

Issuing Qualification Certificates and Statement of Attainment (SOA)

JTT will issue a student with a qualification on the basis that:

– All assessments have been completed and the student has been deemed competent in all units.

– The required practical placement hours have been completed and evidence of participation has been submitted.

– All relevant documents associated with the training and assessments have been audited by JTT staff.

– The student has paid all fees owing in full.

A Statement of Attainment of the completed units will be issued to a student in the instance where a student has withdrawn from the course before completion. A student may also require a Statement of Attainment when they have completed a short course and full qualification has not been obtained.

Certificates are generally issued within 20 working days of course completion.

If a certificate or statement of attainment is lost……

A student may request a reprint of their certificate, in writing, to the JTT Administration Office. The student will be charged a re print fee of $20.00. Once this fee has been paid the re print of the certificate will be sent via mail.

Students deemed not yet competent at completion of a unit or course shall be required to re-enrol in another course at the students expense.

Recognition of Prior Learning (RPL) and Credit Transfer

JTT recognises prior education and experience and offer students the opportunity to apply for RPL and/or Credit Transfers. If the student has sufficient work experience, life experience or other formal training to constitute some or all of the qualification JTT will guide them through the RPL process.

If the student has completed some direct equivalent units that are included in the qualification they may supply JTT with a Statement of Attainment and a credit transfer will be granted. This means that the student will be exempt from the delivery and assessment for that particular unit.

The RPL and Credit Transfer opportunity and process is explained to you during your Pre Training Review session.

Student Feedback

JTT is dedicated to student satisfaction and continuous improvement. We are interested to find out how you are enjoying your course throughout and if you are satisfied with your final outcome.

All students are asked to complete the AQTF Learner Survey during or upon completion of the course. This information helps JTT acknowledge the level of quality of our training as well as improve on areas of dissatisfaction. The feedback collected from students will also be reported to the Government for statistical purposes.

Students may also be asked to complete a NCVER feedback survey and/or be invited to participate in other feedback process requested by the Government.

Transition and Teach out

JTT will transition from and teach-out a superseded training package, training package component and or accredited course to a new or revised training package qualification, component and or accredited course in compliance with the VET Quality Framework for NVR Registered Training Organisations. This policy ensures that JTT only delivers currently endorsed Training Packages, components and or accredited courses.

It is the responsibility of JTT to monitor training packages relevant to its Scope of Registration and to identify when a training package qualification, component and or accredited course on its Scope of Registration has been revised and a new version published.

JTT will manage the transition from superseded training package qualifications, components and or accredited courses within twelve (12) months of their publication on the National Register via training.gov.au.

The RTO Manager or delegate of JTT reviews currency of training package qualifications, components and accredited courses that are on JTT’s Scope of Registration on a regular basis, at review meetings and before the publication of JTT’s training calendar.

If a transition arrangement is required, the RTO Manager or delegate of JTT will be responsible for the management of the process. This will ensure that JTT is operating and delivering the current version and or is managing the transition from any superseded training package qualifications, components and or accredited courses responsibly.

JTT must commence enrolments in the replacement qualification, component or accredited course as soon as is practical but it must be no later than twelve (12) months from the date of publication of the replacement training package qualification, component or accredited course on the National Register.

During the transition period, JTT may continue to enrol and or commence delivery and assessment in the superseded qualification, component or accredited course (if on scope) but must transition course participants to the new qualification, component or accredited course as soon as practical; no later than twelve (12) months from the date of publication of the new qualification, component or accredited course on the National Register.